How to Lose A Customer

My bank, Guaranty Trust Bank (GTBank) recently started migrating customers away from the InterSwitch CashPlus ATM/Debit Card to the more secure “Chip and PIN” (EMV) technology. Their chosen solution is the Naira MasterCard product in still in partnership with InterSwitch. The process has been painful for me because I use my card to pay my bills online. The problem is that the Naira MasterCard doesn’t work on the old or new bills site that InterSwitch has set up (www.quickteller.com) and there is no prognosis for when it would be turned on for bills payment on their site. My problem actually started before the new card was issued. First GTBank reduced the ATM limits on the old card without informing users or at least not doing it in a way that caught my attention until I ran into problems when I needed cash for a transaction. Then they disabled the ability to use the card on most websites with equally little customer engagement. This significantly handicapped my ability to run things the way I used to.